Refund Policy at SavoryNook
Last updated: January 1, 2023
Thank you for choosing SavoryNook for your dining experience. We take pride in the quality of the products and services we provide. Below is our Refund Policy, which outlines the circumstances under which SavoryNook may issue a refund.
Order Cancellation
If you wish to cancel your order, you may do so within 5 minutes of placing it without any charge. To cancel, please contact us immediately at +39 06 1234 5678. If the order has already been prepared or dispatched, we will not be able to offer a refund.
Refund Eligibility
Refunds at SavoryNook are applicable under the following conditions:
- Incorrect Order: If you receive a product that is different from your order, we apologize for the inconvenience. Please contact us at +39 06 1234 5678 within 2 hours of receiving the order, and we will arrange for the correct order to be delivered to you, or offer a refund or credit for future purchases.
- Product Quality: We are committed to serving high-quality food. If you are dissatisfied with the quality, please contact us within 2 hours of receipt. Provide us with the order details and a brief explanation of the issue. We may request a photo of the product received to help resolve the problem.
- Missing Item: If your delivery is missing an item, please contact us as soon as possible. We will ensure the missing item is delivered to you promptly or provide a refund for the missing item.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at +39 06 1234 5678 with your order details.
- Provide a detailed explanation of the reason for the refund request, including any necessary supporting documents or images.
- Allow us 3-5 business days to process your request and confirm the refund eligibility.
- If approved, we will process the refund to your original payment method within 5-10 business days. Please note that processing times can vary depending on your bank or payment provider.
Non-Refundable Items
The following are not eligible for a refund:
- Any food or beverage item consumed or partially consumed.
- Orders refused upon delivery for reasons not related to product quality or incorrect order.
- Any special offers or discounted items unless there is a quality issue.
Contact Information
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at:
SavoryNook
+39 06 1234 5678
Pizzaiolo Road,
Rome, 00184,
Italy
Visit our website: savorynook.site
Updates to Refund Policy
We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.